Support Policy

At Onareddak.lk, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable. Our support team is dedicated to addressing your inquiries and concerns promptly and efficiently. Please review the following support policy to understand how we assist our valued customers:

1. Contact Channels: You can reach our support team through the following channels:

Email: onareddak@gmail.com

Phone: 0702633888

Live Chat: [If applicable, provide details )

2. Support Hours: Our support team is available during the following hours:

Monday to Friday: [Insert hours]

Saturday and Sunday: [Insert hours]

3. Response Time: We strive to respond to all customer inquiries within [Insert time frame], during regular business hours. Responses outside of business hours may experience slight delays.

4. Types of Support: Our support team can assist you with:

Order inquiries and tracking

Product information and recommendations

Technical assistance with website navigation

Assistance with account-related issues

General inquiries and feedback

5. Escalation Procedure: If your concern requires further attention or escalation, please contact our customer service manager at (phone number ). We are committed to resolving any escalated issues promptly and satisfactorily.

6. Feedback and Suggestions: We value your feedback and suggestions to improve our services. Please feel free to share your thoughts with us through any of the contact channels provided above.

7. Support Documentation: For self-help assistance, please refer to our support documentation and FAQs available on our website. You may find answers to common questions and troubleshooting tips.

8. Language Support: Our support services are available in [Insert languages ]. If you require assistance in a language not listed, please let us know, and we will do our best to accommodate your needs.

9. Customer Satisfaction: Your satisfaction is our priority. If you are not fully satisfied with our support service, please let us know, and we will work to address your concerns and make it right.

10. Policy Updates: We may update our support policy from time to time to better serve our customers. Any changes will be communicated through our website or via email.

Thank you for choosing Onareddak.lk. We appreciate your business and look forward to serving you!